Terms of service
These Terms & Conditions of Sale (“Terms”) govern access to the website haleandbeck.com and all purchases made under the trade name Hale & Beck, operated by WENCHENG ECOMMERCE EMPIRE LTD.
1. Company Information
Hale & Beck
Operated by WENCHENG ECOMMERCE EMPIRE LTD
Registered Address:
128 City Road
London EC1V 2NX
United Kingdom
📧 Email: contact@haleandbeck.com
📞 Phone: +44 203 307 3024
2. Scope of Application
These Terms apply to all orders placed through haleandbeck.com.
By placing an order, the customer confirms that they have read, understood, and accepted these Terms without reservation.
3. Products
The products offered for sale are those displayed on the website at the time of ordering.
Product descriptions, images, and specifications are provided with care and aim to be as accurate as possible.
Minor variations in appearance or colour may occur and do not affect the essential characteristics of the products.
4. Prices
All prices are displayed in the applicable currency and include all applicable taxes, unless stated otherwise.
Shipping costs (if any) are displayed at checkout before the order is confirmed.
Hale & Beck reserves the right to modify prices at any time.
The price charged is the one displayed at the time the order is placed.
5. Ordering Process
Orders are placed directly through the website.
Once payment is confirmed, the customer receives an order confirmation email summarising the purchase.
Hale & Beck reserves the right to refuse or cancel any order in the event of suspected fraud, payment issues, or product unavailability.
6. Payment
Payments are processed securely via certified third-party payment providers.
Hale & Beck does not store full payment card details.
Accepted payment methods are displayed during checkout.
7. Delivery
Hale & Beck delivers products in the United Kingdom.
Delivery times are estimates provided for information only and may vary depending on destination, logistics, and external factors beyond our control.
Delivery delays do not give rise to compensation, except where required by applicable consumer protection laws.
8. Right of Withdrawal & Returns
Customers have the right to withdraw from their purchase within 30 days of receiving the order, in accordance with applicable consumer protection laws.
Return conditions, procedures, and refund timelines are detailed in the Returns & Refund Policy, which forms an integral part of these Terms.
9. Refunds
Refunds are processed using the original payment method within 7 business days after the returned product has been received and inspected.
If a return is made under the right of withdrawal, standard delivery costs will be refunded, where applicable.
Any additional delivery fees paid for premium shipping options (such as express delivery) are non-refundable.
10. Warranty & Liability
Products benefit from statutory consumer rights applicable under UK law.
Hale & Beck shall not be held liable for damage resulting from improper use, incorrect installation, or failure to follow product instructions.
11. Personal Data
Personal data is processed in accordance with our Privacy Policy.
12. Force Majeure
Hale & Beck shall not be held liable for delays or failures resulting from events beyond reasonable control, including but not limited to natural disasters, strikes, supply chain disruptions, or transport delays.
13. Governing Law & Jurisdiction
These Terms are governed by the laws of England and Wales.
Any dispute arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
14. Changes to the Terms
Hale & Beck reserves the right to amend these Terms at any time.
The version applicable is the one in force at the time the order is placed.
15. Contact
For any questions regarding these Terms & Conditions, please contact us:
Hale & Beck
📧 contact@haleandbeck.com
📞 +44 203 307 3024