Refund policy
This Returns & Refund Policy applies to all purchases made on haleandbeck.com, operated under the trade name Hale & Beck by WENCHENG ECOMMERCE EMPIRE LTD.
1. Right of Withdrawal (30 Days)
In accordance with applicable UK consumer protection laws, customers have the right to withdraw from their purchase within 30 days of receiving their order, without providing any reason.
To exercise this right, customers must notify us by email at:
within 30 days of delivery.
2. Return Conditions
Returned items must meet the following conditions:
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Products must be returned in new or unused condition, with no signs of installation or excessive use
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Items must be returned in their original packaging
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All accessories, manuals, and protective elements must be included
Please note: customers are allowed to inspect the product as they would in a retail store. However, if the item shows signs of use beyond what is necessary to check its condition, a reduction in the refund amount may apply.
We reserve the right to refuse any return that does not comply with these conditions.
3. Non-Returnable Items
The following items are not eligible for return or refund:
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Products showing signs of installation, damage, or excessive use after delivery
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Items returned incomplete or without original packaging
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Products damaged due to improper use, incorrect installation, or misuse
4. Return Procedure
To request a return, please contact us at contact@haleandbeck.com, providing:
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Your order number
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The product name
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The reason for return (optional)
Once your request is approved, you will receive detailed return instructions by email.
📌 The return address will be provided by email after your return request has been approved.
5. Return Shipping Costs
Return shipping costs are the responsibility of the customer, except in cases of defective, damaged, or incorrect items.
We strongly recommend using a tracked shipping service, as we cannot be held responsible for lost or damaged return shipments.
6. Refunds
Once the returned item has been received and inspected, you will be notified by email of the approval or rejection of your refund.
Approved refunds will be processed using the original payment method within 7 business days.
Refund amounts may be reduced if the product shows signs of handling beyond what is necessary to assess its condition.
7. Standard Delivery Fees Refund
If a return is made under the right of withdrawal, standard delivery costs will be refunded.
However, any additional delivery fees paid for premium shipping options (such as express delivery) are non-refundable.
8. Defective, Damaged, or Incorrect Products
If you receive a defective, damaged, or incorrect item, please contact us within 7 days of delivery (or as soon as possible) at:
Please include clear photos of the issue.
In such cases, we will cover the return shipping costs and offer either:
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a replacement, or
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a full refund
9. Contact Information
Hale & Beck
Operated by WENCHENG ECOMMERCE EMPIRE LTD
Registered Address:
128 City Road
London EC1V 2NX
United Kingdom
📧 contact@haleandbeck.com
📞 +44 203 307 3024