Payment Policy

This Payment Policy applies to all purchases made on haleandbeck.com, operated under the trade name Hale & Beck by WENCHENG ECOMMERCE EMPIRE LTD.
We are committed to providing a secure, transparent, and reliable payment experience.

1. Accepted Payment Methods

We accept the following payment methods on our online store:

Credit and debit cards processed via secure payment providers:

Visa
Mastercard
American Express
Discover
JCB
Diners Club

Availability of certain cards may vary depending on your bank and country of issuance.

We also accept:

Apple Pay (where available on your device and browser)
Google Pay (where available on your device and browser)

2. Payment Security

All transactions are protected using SSL (Secure Socket Layer) encryption to ensure the confidentiality of your data.

Payment information is processed exclusively by certified third-party payment service providers compliant with current security standards (PCI-DSS).

At no time does Hale & Beck store or have access to your full payment card details.

3. Billing Currency

Orders are billed in the currency displayed at checkout.

If your payment is processed in a different currency, your bank may apply exchange rates or additional fees, which are outside our control.

4. Time of Payment

Payment is charged at the time the order is confirmed.

No order is processed or dispatched until payment has been successfully authorised.

5. Declined Payments

If your payment is declined, we recommend that you:

verify the card details entered (card number, expiry date, security code);
ensure that your card is valid and has sufficient available funds;
contact your bank in case of a security restriction.

If the issue persists, please contact us at contact@haleandbeck.com, and we will assist you where possible.

6. Fraud Prevention

Hale & Beck reserves the right to refuse or cancel any order in the event of suspected fraud, misuse of a payment method, or any other legitimate security-related reason.

7. Payment Enquiries

For any questions regarding payments or billing, please contact us:

📧 contact@haleandbeck.com
📞 +44 203 307 3024