Shipping policy

This Shipping Policy applies to all orders placed on haleandbeck.com, operated under the trade name Hale & Beck by WENCHENG ECOMMERCE EMPIRE LTD.

1. Shipping Destinations

Hale & Beck delivers products within the United Kingdom.

2. Order Processing Time

All orders are processed within 1 business day after payment confirmation.

Orders are not processed or dispatched on weekends or public holidays.

During peak periods or promotional campaigns, processing times may be slightly extended.

3. Estimated Delivery Times

Delivery times are provided for informational purposes only and may vary depending on destination and external factors beyond our control.

Typical estimated delivery times are as follows:

United Kingdom: 5 to 8 business days

4. Shipping Costs

Shipping is free for all orders delivered within the United Kingdom, unless stated otherwise at checkout.

5. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information, where available.

Tracking availability may vary depending on the carrier.

6. Customs, Duties & Taxes

Orders shipped within the United Kingdom do not usually require customs clearance.

However, in rare cases, additional charges may apply depending on local regulations or delivery circumstances.

If applicable, any customs duties, import taxes, or additional fees are the responsibility of the customer unless explicitly stated otherwise.

7. Delivery Delays & Issues

Hale & Beck is not responsible for delivery delays caused by:

carrier disruptions
incorrect or incomplete delivery information
severe weather conditions
events beyond our reasonable control (force majeure)

If a shipment appears significantly delayed or lost, customers are encouraged to contact us at contact@haleandbeck.com so we can investigate with the carrier.

8. Incorrect Address or Failed Delivery

Customers are responsible for providing accurate and complete shipping information at checkout.

If an order is returned due to an incorrect address or failed delivery, additional shipping fees may apply to reship the order.

9. Split Shipments

In some cases, orders containing multiple items may be shipped in separate packages.

Customers will be informed if this occurs.

10. Contact

For any questions regarding shipping or delivery, please contact us:

Hale & Beck
📧 contact@haleandbeck.com
📞 +44 203 307 3024