FAQs
SHOPPING
How can I get assistance if I need it?
Our customer support team is here to help. You can contact us anytime by email at contact@haleandbeck.com. We aim to respond to all enquiries within 24–48 business hours.
Can I modify or cancel my order after placing it?
If your order has not yet been processed, we may be able to make changes or cancel it. Please contact us as soon as possible after placing your order, and we’ll do our best to assist.
PAYMENT
What payment methods do you accept?
We accept major credit and debit cards, as well as secure online payment methods available at checkout. All transactions are processed securely.
Is my payment information secure?
Yes. All transactions are protected using industry-standard security measures. Hale & Beck does not store or have access to your full payment details.
When is my payment charged?
Your payment is charged at the time of order confirmation.
RETURNS
Can I return my order?
Yes. In accordance with UK consumer protection laws, you have the right to withdraw from your purchase within 30 days of receiving your order, without providing a reason.
What conditions must returned items meet?
Returned items must be:
- unused and undamaged
- in original packaging
- complete with all accessories and protective elements
Are return shipping costs covered?
Return shipping costs are the responsibility of the customer, except in cases of defective or incorrect items. Initial shipping fees are non-refundable unless the return is due to our error.
SHIPPING
What are the estimated delivery times?
Estimated delivery times are:
United Kingdom: 5–8 business days